COVID-19 Update

We are working closely with Openreach to continue the superfast broadband rollout while being mindful of the safety of workers and of residents during the Coronavirus pandemic.

Openreach is continuing to build infrastructure and will do so for as long as is viable. With this in mind, new Fibre-to-the-premises (FTTP) lines are not currently being connected, as these involve going to peoples’ houses, and therefore would not be in keeping with government guidelines on social distancing.

New Fibre-to-the-cabinet connections are going ahead, but there may be delays in their completion at this time. 

The situation is subject to change and we appreciate your patience in getting through this challenging time.

The latest position from Openreach can be found here.

Meanwhile, the UK’s major telecommunications providers have agreed to a set of commitments to support and protect vulnerable consumers and those who may become vulnerable due to circumstances arising from Covid-19. See the joint statement from the Government, Ofcom and the telecommunications industry.


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